Terms and Conditions
Thanks for reading our Terms and Conditions! We hate to get all serious, but as we are a small company delivering hand made products to a small margin, we have to make a few things clear. Any questions please ask! We are always happy to help.
Refunds and Returns
As we are a small company offering bespoke, made to order products, we cannot accept returns or cancellations once work has begun. Please ensure all details are correct when placing your order, and that you are happy with all design decisions. We reserve the right to charge for any changes to designs once work on your order has started.
We endeavour to always send out quality products, however mistakes can happen. Should you receive faulty or damaged goods, we will of course repair or replace the item. Please provide a detailed description in writing, with images if possible, of any areas of damage. See the products and materials section for what we deem as acceptable ‘character’ within the wood.
In the case of faulty or damaged goods, or an incorrect order being received, we will ensure all necessary steps are taken to provide you with the correct item/s, however we cannot offer any further discounts or refunds.
Please consider the access to the location you are having the product made for. Will it fit through all doors, corridors, stairwells etc.? We can disassemble some items for easier access if arranged, and will not be held responsible for items not fitting into the space required, and any re-deliveries and alterations will have to be charged to the customer.
Most of the time our hauliers work on set prices, however, we reserve the right to potentially increase the delivery costs in the following circumstances:
-You live in a remote part of the UK.
-Access to the room/delivery location is difficult. If there are several floors to manoeuvre up, or long distances to carry the furniture, it is vital you inform us before delivery is attempted.
Any attempted and failed deliveries due to access issues will be charged to the customer, along with the cost of any necessary alterations.
Any delivery dates or times set out are estimates only. While we will make all reasonable efforts to deliver the goods within the time or times agreed we will not be responsible for any losses caused to the Buyer as a result of late delivery, and are unable to offer compensation if the agreed delivery date is missed or cancelled by the haulier or ourselves.
We will always endeavor to complete any work in as timely way as possible, but unless agreed to beforehand with the Buyer, we will not be subject to any subsequent arbitrary delivery dates requested or insisted upon by the Buyer or their agents.
We use third party delivery companies; your contact details will be sent onto them to arrange delivery. The delivery companies are responsible for organizing the delivery of your goods, and may not be completely flexible on delivery dates.
Although we will always attempt to have deliveries made in one consignment, we reserve the right to have goods delivered in more than one consignment, unless otherwise agreed.
If the Buyer fails to meet the arranged delivery date, any charges incurred for redelivery will passed onto the Buyer, and likewise any charges incurred for the storage of goods.
It is the Buyer’s responsibility to inspect goods on delivery for damages, please make us aware of any damaged or faulty goods within
48 hours of receipt.
If the delivery company's POD (proof of delivery) is signed for by the customer, with no mention of damage no refunds or repairs can be issued for damages caused in transit.
Goods may be collected from our Woking based workshop on completion by the Buyer if previously arranged, and only once full payment has been received
Products, Materials and Design
By the very nature of both the materials we use, and the type of industrial furniture we are producing, our wood could contain all of the following characterful traits: (which are expected within each piece and for which we are unable to offer any kind of discount or refund)
- Bandsaw marks across the grain.
- Small ‘chip out’ marks from the planer
- Small machining marks
All wood species can react to exposure to sunlight, changes in temperature and humidity. We cannot be held responsible for changes in the wood due to environmental factors, once delivery has been made. All our wood is dried to a humidity of 8-10% moisture. In very dry settings this could decrease, leading to cracks/movement. We make our furniture with wood movement in mind; however we can’t take responsibility should the piece react to the humidity of your own environment.
All our products can be made to measure to fit your space, however we do not guarantee mm precision unless we are specified to do so, and some hardware such as nuts and bolts may protrude - please allow for +/- 25mm on all dimensions. (Or about 5%). The tolerances are likely to mainly occur in the height and depth of the piece as we are using solid boards which can vary slightly in size depending on how much each particular board needs sanding.
IF YOU REQUIRE AN EXACT SIZE FOR YOUR ITEM, FOR FITTING INTO AN ALCOVE FOR EXAMPLE, PLEASE MAKE SURE TO SPECIFY THAT THE MEASUREMENT NEEDS TO BE EXACT. We can’t take responsibility for an item which doesn’t fit or is too small if the measurement is under the 5% of tolerance.
Due to the nature of the finishes applied to our product, the final finishes may vary from photos online or samples we send out, but we will always do our best a get a match.
When working to customers' design specifications and drawings METAL AND MORE, Furniture will not be held fully responsible for issues with design, functionality, or stability/wood movement, unless a sample product is ordered or testing is paid for. We endeavour to insure any product ordered sent out is in full working order, and to our usual high standard, however if we do encounter unexpected design issues, or need to alter a customers' design we will charge accordingly.
Wax finishes will need topping up every 6 months or so to keep your Item looking fresh. If you're ordering a dining table, desk, or for a commercial project we would recommend a more hard-wearing oil finish.
Almost all of our products leave us fully assembled, unless specified otherwise.
All of our items are going to be quite heavy! (More than likely, very heavy!) If weight is going to be a concern, please get in touch before delivery.
Payments and Pricing
At our discretion we may offer the buyer the option to put down a 50% deposit on orders over the value of £500. The remaining 50% is to be paid before dispatch, and orders will be held until full payment has been made.
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, product shipping charges, delivery estimates and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
Quotes given by METAL AND MORE Furniture will remain valid for 30 days, after this time we reserve the right to change prices accordingly in line with material costs and existing listing prices.